Refund policy

If you wish to return or exchange Please call the number below to inform us about your wish to return or exchange. Telephone: 03-6337-8602
Cases where returns or exchanges are not accepted Except in the case of defective products, we cannot accept returns or exchanges in the following cases: ・ Products that have passed more than one week since arrival ・ Food products
Precautions for Returns and Exchanges ・ If the product you wish to exchange is out of stock, we will not be able to accept the exchange and will proceed with the return process. *Even in the case of a shipping error or defective product on our part, there may be cases where we cannot exchange. ・ We do not accept exchanges for different products. ・ We cannot resend the product that you have returned. ・ Shipping and handling charges will not be refunded, except in the case of a shipping error or defective product on our part.
About Shipping Fee for Returns and Exchanges ・ We will bear the return shipping cost for products delivered due to our shipping error or defective products. *Please return the product with "COD". ・ The return shipping cost for products due to customer convenience (such as errors in order content) will be borne by the customer. *Please return the product prepaid. ・ We will bear the shipping cost for delivering the replacement product.
Return Method Please return the purchase statement along with the product you are returning to the following address: 1F TAKETA Building, 2-6-7 Yayoi, Bunkyo-ku, Tokyo 113-0032 *Please return the product within one week after arrival (except for defective products). *Please use a courier service or Yu-Pack for your return. *Please keep the shipping slip until the process is completed. (It will be necessary in case of a shipping accident.)